Box Office Supervisor

Two River Theater is seeking a friendly, enthusiastic, and customer service-oriented Box Office Supervisor. This position is responsible for providing exemplary customer service, generating earned revenue through ticket, subscription sales, and donation upsells and overseeing five part-time box officers. The Box Officer Supervisor is a full-time position reporting directly to the Box Office Manager.

RESPONSIBILITIES include, but are not limited to:

• Processing phone, mail, email, and in person orders for single tickets and subscriptions.

• Ensuring all box officers are up-to-date on the theater’s productions, special events, rental events and special offers.

• Reconciling concessions and merchandise cash intake at each performance.

• Being the point person for all ticketing matters during performances.

• Responsible for handling any last-minute requests and decisions at curtain time.

• Becoming proficient in Spektrix ticketing system.

• Other duties as assigned.

Qualifications:

• Background in sales or customer service.

• Strong computer skills.

• Exceptional oral and written communication skills.

• Ability to create a positive and motivating environment which encourages box officers to strategically upsell patrons.

• Initiative and ability to regularly delegate tasks without hesitation.

• Must be available to work evenings, weekends, holidays, and non-traditional shifts.

• A love and knowledge of theater is preferred.

• Bilingual Spanish/English a plus.

For a full job listing visit: https://tworivertheater.org/job-opportunities/