box office

Director of Marketing and Audience Services

SIGNATURE THEATRE, one of New York’s leading off-Broadway theatres, is seeking a DIRECTOR OF MARKETING AND AUDIENCE SERVICES to join the senior leadership team and report to the Executive Director. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. Founded in 1991, the Company exists to celebrate the playwright, producing six to eight productions annually. In 2005, Signature began its groundbreaking Signature Ticket Initiative, providing subsidized, affordable tickets to all of its productions. In 2012, Signature opened the Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices. The Director of Marketing and Audience Services leads a team of 10 responsible for strategic planning and execution of all sales and communication efforts; printed and digital collateral; advertising, media and public relations plans; subscriber relations/events; web and digital media efforts; outreach and audience development; brand consistency and more. The position also oversees the Tessitura Operations Manager, the Box Office and Front of House staff, as well as the operations of the Bookstore and Cafe/Bar.


• Manage Marketing and Audience Service budgets, including budgets for Signature Café and Bar and Signature Bookstore

• Direct and manage all brand strategy initiatives, ensuring brand governance, consistency and quality

• Develop all subscription, group sales and single ticket sales initiatives

• Plan and execute all advertising and marketing campaigns for a diverse spectrum of programs and projects, including development of key art for Signature productions, creating and managing schedules and budgets, and supervising all media buys with various outlets including print, radio, television, outdoor, and digital

• Plan all direct mail campaigns, including list exchanges and rentals

• Develop targeted grassroots and community outreach initiatives in support of Signature’s programming and Signature Ticket Initiative

• Oversee all printed and digital design projects with outside designers and printing vendors, including projects for the Development, Artistic and Rentals departments

• Lead all audience development efforts, including market research and audience surveys

• Liaise with outside public relations firm, collaborating on overall press strategy. Manage all press releases, coordinating with artists for press opportunities, onsite press events, photo shoots and press performances

• Oversee all editorial content, including Playbill and dramaturgical show panels

• Oversee all digital media initiatives, including photography, videography, and other recordings for artistic programs, historic content, and archival documentation.

• Oversee all organic and paid social media initiatives and all eblast communications

• Oversee maintenance and development of Signature’s website and ticketing systems

• Develop and execute visitor research surveys and manage other related data points including generated impressions and attendance statistics. Report on Signature data as well as industry trends to management teams and stakeholders.

• Co-executive produce all supplemental programs, including social events, pre and post-performance talks and lectures, panel discussions, etc.

• Set pricing agenda, including strategizing and facilitating dynamic pricing initiatives and inventory management for all productions

• Oversee all signage at The Pershing Square Signature Center, including digital signage

• Direct all box office operations, including customer service

• Direct front of house operations in support of both Signature and rental productions

• Oversee the operation of Signature Café and Bar in partnership with café operator

• Oversee the operation of Signature Bookstore, as well as merchandise development

CANDIDATE QUALIFICATIONS: The ideal candidate will be a results-oriented professional who thrives in an intense, high-quality, fast-paced work environment. Specifically, s/he/they must have: • Significant track record of progressively responsible experience in marketing/advertising for not-for-profit institutions in the visual or performing arts • Comprehensive knowledge of marketing and communication concepts, practices, and techniques in all formats • Strong knowledge of sales, pricing and ticketing strategies • Successful experience developing and managing budgets, overseeing design and execution of marketing materials, and implementing marketing plans • Strong knowledge of print production process, media planning, buying, and performance analysis • Solid budget and ticket inventory management knowledge • Strong, creative eye for design • Hands-on self-starter who works well within a fast-paced environment and effectively manages multiple complex projects and meets multiple deadlines • Excellent interpersonal, verbal, written, and public relations skills including the ability to work seamlessly with staff at all levels • Flexible, collaborative work style, and the even temperament necessary to work directly with artists and accommodate artistic personalities • Knowledge of Tessitura and Abode Creative Suite is a plus • Experience in café and retail management is a plus • Genuine interest in the mission

The salary for this exempt position is commensurate with experience. Benefits include group health, dental, and vision plans, as well as the opportunity to participate in flexible spending, commuter and 401(k) plans. Please email a cover letter and resume to Please type DIRECTOR OF MARKETING in the subject line. No phone calls please. For more information on Signature, please visit

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws

JOB OPPORTUNITIES- Signature Theatre

Signature Theatre, one of New York’s leading Off-Broadway theatres, is seeking to fill several positions, full-time and part-time. Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005, Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all its productions. In 2012, Signature opened the Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices. In 2014, Signature became the first New York City theatre to receive the Regional Theatre Tony Award.

Artistic Line Producer – Full-time

Marketing Assistant – Full-time

Production Manager – Full-Time, Temporary

Tessitura and Database Manager – Full-time

Ticket Services Representatives – Part-time

Security Officer – Full-time

For detailed job descriptions, please visit our website Applicants should send their cover letters and resumes, as detailed in the job description via Email to:

Audience Services Manager

Triad Stage, an LOA to LORT D theater, is seeking a full time Audience Services Manager. The ideal candidate will be customer service and detail oriented, have previous leadership experience, computer proficiency, a willingness to learn, and a proactive disposition. Responsibilities include but are not limited to: managing and supervising box office operations at multiple locations, build and maintain performances, seat maps, and price charts for all events sold through Triad Stage, ticket inventory management, manage relationships with outside ticketing clients, financial reporting, database maintenance, scheduling, and working with our patrons. Will include some nights and weekends. Triad Stage has a core value of inclusion and is actively seeking to diversify its staff. For consideration e-mail resume and cover letter to

Audience Services Associate

Audience Services Associate – Yale School of Drama/Yale Repertory Theatre (YSD/YRT) seeks an experienced, strong self-starter, and team player to work in a busy box office. Responsibilities include customer service, selling tickets, coordinating all aspects of concessions, processing financial paperwork, executing group sales, training student workers, writing contracts, and problem solving. Requirements include: performing arts box office experience with a computerized box office system; strongly demonstrated oral communication, customer service and problem solving skills, experience processing transactions in a computerized financial system, and cash handling. Must be able to work weekday evenings and weekends and occasional holidays during production weeks, as well as daytime shifts during non-production weeks. Experience working with Tessitura and writing contracts a plus. Full-time, 12-month position with benefits. Review of applications will continue until the position is filled.

Visit our website at and go to SEARCH OPENINGS. Look for the STARS Requisition 48717BR.

Yale University is committed to creating a diverse and inclusive environment and considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.

Theatre Manager

The University of North Carolina Greensboro is now accepting applications for a twelve-month, non-tenure track Theatre Manager Lecturer position in the School of Theatre to begin July 1, 2018.

This position will work in close collaboration with and report to the Director of the School of Theatre in reinvigorating all marketing, ticketing, and front of house operations. Responsibilities include planning and implementation of promotion and publicity for large, complex academic theatre production program for the School of Theatre and the North Carolina Theatre for Young People. Supervise ticket sales, direct audience development and special events, alumni outreach, and other events as required. Teach one course a semester in Theatre Management, area of expertise, theatre appreciation course, or as assigned.

Required education, qualifications, and experience: BA or BFA in Arts Administration or commensurate degrees in Theatre with professional experience in the areas of marketing and performance facilities management. Preference for candidates with a graduate degree in Theatre Management or Arts Administration; experience working with students in a college theatre environment and in professional theatre. Experience working with graphic design software as is familiarity with various social media platforms. Applicants with appropriate training, ability, and/or professional experience equivalent to the minimum degree may be considered. Salary Range: Commensurate with qualifications and experience. Review of applications begin 4/6/2018.

To apply: