house management

Audience Services Associate

Audience Services Associate – Yale School of Drama/Yale Repertory Theatre (YSD/YRT) seeks an experienced, strong self-starter, and team player to work in a busy box office. Responsibilities include customer service, selling tickets, coordinating all aspects of concessions, processing financial paperwork, executing group sales, training student workers, writing contracts, and problem solving. Requirements include: performing arts box office experience with a computerized box office system; strongly demonstrated oral communication, customer service and problem solving skills, experience processing transactions in a computerized financial system, and cash handling. Must be able to work weekday evenings and weekends and occasional holidays during production weeks, as well as daytime shifts during non-production weeks. Experience working with Tessitura and writing contracts a plus. Full-time, 12-month position with benefits. Review of applications will continue until the position is filled.

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Yale University is committed to creating a diverse and inclusive environment and considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.

Front of House Operations Manager

Signature Theatre seeks a Front of House Operations Manager with facilities or operations management experience, who excels at customer service, is an outstanding communicator and team player with excellent attention to detail and follow-through. The staff member in this position’s primary responsibility is ensuring Signature’s audience has a fantastic experience from the moment they enter our front door until they leave. This position is part of Signature’s marketing team and reports to the Director of Marketing. The successful candidate will demonstrate experience or ability in operations or facility management and customer service management. Previous theater management experience is highly desirable. Have supervisory experience including hiring and training employees. The candidate must also have excellent interpersonal communications, basic budgeting and financial literacy knowledge, and the ability to lift and transport heavy boxes of merchandise and supplies. This position offers a competitive middle managerial level salary with excellent benefits including medical, dental, disability and life insurance; vacation, sick and parental leave; as well as complimentary and discount tickets. This is a full-time, salaried exempt position - 40 hours per week, including weekends and some evenings. For consideration, please forward a resume and cover letter to EOE.